Delivery & Returns

Delivery & Returns

Domestic Shipping

We ship Monday to Friday, excluding weekends and holidays. Orders placed before 10:00am (BST) will be shipped out that day. (MON-FRI). Our default shipping carrier is DPD. If you prefer other shipping carriers, please contact our customer service before you place an order with us. Shipping fees may vary depending on the carrier you choose and the shipping destination.

If we are unable to process your order due to inaccurate or incomplete payment or address, your order processing may be delayed for an additional 3-5 business days.

International Shipping:

International customers (outside of UK) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend you to contact your country’s customs office or tax agent for any respective charges and rates on a package coming outside the country.

On some instances, international shipping to some countries can take up to 4-6 weeks. We are not responsible for any delays caused by destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees.

For all international deliveries, we provide DPD  international shipping (6-10 business days). Fora Nature is NOT responsible if the package is not delivered in the guaranteed shipping times as it takes 1-2 business days to process the order and we cannot be held liable for DPD Guarantees. Please also notice that we are not held responsible for any delays caused by the destination country’s customs clearance processes.

For all of our international customers, you will receive a confirmation email once your order has shipped, which may include your tracking number and a link to your entire shipping journey.

Shipping costs may vary depending on:

–       Country of order

–       Weight and size of the product

The shipping costs will be need to paid in full before your order is dispatched.

 

Wrong Address Disclaimer:

It is the responsibility of the buyer to ensure they provide us with the correct address and contact details. We cannot guarantee address changes due to strict shipping schedule. Please double check all information before you place an order with us, as we will NOT be held responsible for any packages sent out to the wrong address. If your order has already been processed or has been shipped out, we will not be able to amend any details. Once the product is returned, we will be able to provide you with an exchange or refund.

Delivery of Items:

If the tracking app states that the package was delivered to the customer, Fora Nature will not be held responsible and will not offer any refunds or exchanges for any claims made by the customer.

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