Refund policy

If you are unsatisfied with a product or service, please read the below information to advise you on your next step.

Damaged Products

Please report defective or wrong orders within 24 hours after receiving them. We only offer refunds or replacements/exchanges for products reported within this period. Fora Nature is unable to take responsibility for damage caused during delivery, although we do our best to ensure this doesn’t happen.

Please contact us with evidence of the damaged products (good-quality images with irregularities clearly visible) prior to attempting to return/exchange them. We will review this evidence within 48 hours, and if approved, we will provide you with a return label for you to use on the original packaging. Customers are responsible for return/exchange shipping costs, and we strongly advise you to send items using tracked delivery as we do not accept liability for products lost at this point. Once received, we will inspect in person and respond accordingly.

 

Refunds

A full refund (excluding original shipping costs) will be issued once said products have been received and approved. Credit on your account could take up to 15 days to be processed.

We will not accept any refunds or returns for any of our acrylic products, as they may be scratched when returned by the customer and may not be in a resellable condition.

 

Cancellations

We allow for orders to be cancelled within one hour of purchase. However, once an order is on its way or has been delivered, we cannot offer this service