Terms of service
ACCOUNT APPROVAL & REGISTRATION PROCESS
• Please allow 24 hours for your account to be approved. You must ensure that the
details you have provided on registration are correct and complete.
• If more information is needed, you will be contacted via email and this will
delay your account approval process. If your details change you should inform us
immediately via email.
• We will not be liable for any issues that occur as a result of outdated information
(e.g. delivery to a former address).
PRODUCT PROPERTIES & AESTHETIC
• Sizes:
• Dimensions:
• Filters:
• Natural
Imperfections:
Variations in size, shape and colour can exist between floras &
foliage of the same and different batches, or from season to season.
All heights, weights and stem counts are indicative values and
not a guarantee.
All our product images have been uploaded without the use of filters
and could be perceived differently depending on your digital screen.
Our naturally enhanced flowers and foliage could have cracks
and other natural imperfections that are not considered as defects.
ORDERS
• Once you place an order with us, it will be processed and immediately sent through
to packing. We are unable to offer changes to your order once it has been placed.
• If we are unable to process your order due to inaccurate or incomplete payment or
address, processing may be delayed.
• Refunds are strictly permitted for damaged products only. You have up to 24 hours
to inform of any discrepancies with image proof to our customer service team.
• Due to our competitive price margins, we cannot cover return costs but will refund
product value
• Due to high demand and quantities, any stock discrepancies will be deducted from
order and refunded before dispatch.
DELIVERY TIMES
• All delivery times are indicative and therefore not legally binding.
• Delivery times will also vary depending on our busiest periods of the year (Mother’s
day, Valentine’s Day, Easter, Christmas and more). We will not be liable if your
package fails to arrive on time and no complaints will be accepted.
• Standard shipping times are between 2-3 working days. International delivery may
vary in price and lead time. -
• International delivery may vary in price and lead time. You will be charged an
initial £30 flat fee. Upon order you will get personalised quote, and tax deductions
will automatically be considered.
For more detailed information on these terms
and conditions, please visit us at:
foranature.com
hello@foranature.com 0330 111 2524
0330 111 2524 foranature.com hello@foranature.com For more detailed information on these terms
and conditions, please visit us at:
TERMS AND CONDITIONS
Please familiarise yourself with the below points
before continuing your application with Fora Nature.
NATURAL BY NAME, EXCLUSIVE BY NATURE.
AFTER SALES SERVICE
• Please note, you must be available to receive packages in person upon arrival and
report defective or wrong orders on the delivery note and/or send clear images to
our customer service team immediately.
• Therefore, we strongly advise you open and review your product(s) prior to the
driver leaving your premises. Our after-sale services are not available on orders not
reported using these two methods.
• After receiving information on a problematic order via delivery note or email, we
will look into it as soon as possible.
• we only offer refunds or replacements/exchanges for products reported within 24
hours. A full refund (excluding original shipping costs) will be issued once said
products have been received and approved through phot evidence via email. Credit
on your account could take up to 15 days to be processed.
PRICING & LIABILITY
• All prices and discounts are subject to change at our own discretion.
• Fora Nature does not accept responsibility for risks such as loss of profit, data
or business as a result of using our services