Are the roses fresh?
All of our roses are naturally preserved roses. Our preserved roses are made from fresh roses. With the help of advanced technology, we can dye roses into different colours, while maintaining their freshness of petals and fragance. Preserved rose is different from fresh rose in many aspects, for example, preserved rose lasts for years without any water and sun and doesn’t contain pollen.
What should I do if my order is on Back-Order?
Popular items may sell out quickly and temporarily are out of stock. We then place your order as a back order. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Once the product is back in stock, you will be treated as priority and the product will be shipped out to you in the first instance. We will try our best to give you an estimate to when you will receive your order. We strongly recommend all our customers place an order at least 15 business days before holiday seasons arrive. We always try our best to keep our online inventory data updated.
Once your items have been shipped out, you will be notified via email. You can track your order via a tracking number.
Is it normal if the rose petals fall off?
Due to the nature and preservation procedures, preserved roses can be fragile. Minor cracks on rose petals are inevitable. Therefore, it’s normal and possible to have rose petals fall off during improper shipping and handling process. Please understand that we have no access or control over the shipping processes. However, there have been minimalistic cases where the customers have complained of any such instances.
How to take care of Fora products?
Taking care of preserved flowers,trees, foilage and moss is pretty simple and convenient. To make the flowers last a lifetime, please read the following instructions. Please note that the flower is not edible and can stain easily.
- Do not water.
- Do not expose to direct sunlight or dust.
- No Refrigeration needed.
- Avoid high temperature and high humidity.
- Occasional de-dusting with a soft brush.